When you arrive for your appointment please check in with reception.

When attending your appointment we will have a sanitising station by the front door, please use this before entering the building. We are asking all clients to please wear a face mask. If you have a medical reason for not being able to wear a mask then we will be able to accommodate you outside.

We can have 4 clients waiting in reception at a time in our socially distanced seating. We request that only 1 person attends with their pet unless it is a sensitive subject that has been pre-authorised. When you come out of your consultation it is important that you take a seat in the designated area while you wait for reception to become available.

If you require medications, food , flea or wormer, please call us on 01442 822151 to pre-order over the phone to minimise your time in reception. Alternatively you can place orders via the website as our phone lines do get busy.

All medication requests still require 24 hours notice. If you are not able to leave your home due to being in a high risk category or have COVID-19 symptoms, we will do our best to get medications to you.

We appreciate your time and patience during this difficult time. We would like to reassure clients that we are here to help and if you have anything you are concerned about then do contact us.

Stay Safe.

Following Brexit, UK vets no longer have authorisation to complete EU passports. Recording of a rabies vaccination in the passport must be done by a vet in the EU.

Therefore if a rabies booster vaccination is due whilst the pet is in the UK we will be unable to record this in the EU passport. Consequently if the pet then needs to travel to the EU it will require an Animal Health Certificate.

Please visit GOV.UK for updated information on pet travel now we have left the EU.